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Scaling Innovation & Building Operational Excellence for Next-Generation Connected Health Wearables
A pioneering leader in drug delivery was advancing a next-generation wearable designed to redefine patient care, but the complexity of the product introduced new operational challenges.
THE CHALLENGE
Our client, a historic market-shaper in the drug delivery space, was in the midst of developing a differentiated, next-generation connected health wearable. As they moved through the product development process, they identified the need for a more senior Operations leader.
They were developing a highly complex, electro-mechanical disposable device. It was different from anything our client had built before, and they lacked the expertise to develop manufacturing processes and design tests that would guarantee the utmost quality, while allowing for the product to be produced at the lowest cost.
THE SOLUTION
At the outset, Miramar had detailed conversations with the hiring team to understand what this person must bring to the table. Experientially, this person had to have brought a high-volume production, electro-mechanical, ideally wearable, medical device from pre-design freeze, through manufacturing scale up, regulatory approval, and into successful market launch. What’s more, they needed to have accomplished this in partnership with an external manufacturing partner. As far as leadership characteristics, our client needed someone who was high on accountability and could instill a sense of urgency in the team.
Given the specificity of the requirements, there were ultimately only a handful of companies Miramar selected as targets. We mapped Operations talent across all companies that had successfully developed and scaled disposable, electro-mechanical or sensing devices. With the small size of the talent pool, it was crucial that we effectively sold the opportunity to candidates. To do this, we applied a highly tailored approach strategy to our top priority candidates.
THE RESULT
We helped our client secure one of the only Operations leaders in the world to have ever scaled production of such a medical grade product. This person had accomplished the same goal for the only established player in the market, whom our client would be competing against. Our client was elated to have hired such a leader, as they recognized the competitive advantage they’d receive compared to other new entrants in scaling quickly and avoiding roadblocks.
The impact
With this strategic hire, our client accelerated their path to market with greater confidence in both quality and scalability. The new leader’s expertise not only de-risked the manufacturing process but also allowed the organization to anticipate and overcome challenges that often delay competitors. By embedding best-in-class operational practices early, our client is now positioned to launch a differentiated product faster, at lower cost, and with higher reliability, ultimately giving them a stronger foothold in the global connected health market and a critical advantage in improving patient outcomes.
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